Shipping & Returns

At VIILGOO, we are committed to providing you with exquisite jewelry and an exceptional shopping experience. We stand behind the quality of our pieces and want you to shop with absolute confidence.

Please review our shipping, return, and warranty policies below.

Shipping Policy

We know you are excited to receive your new jewelry, which is why we strive to get your order to you as quickly as possible.

Shipping Origin: All orders are proudly shipped directly from our facilities in the United States.
Processing Time: We offer Next-Day Dispatch. Orders placed today will be processed and shipped out the very next business day.
Estimated Delivery: Once shipped, your package will arrive at your doorstep within 2 to 7 business days.
Order Tracking: As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your jewelry's journey to you.

30-Day Satisfaction Guarantee

Your happiness is our top priority. If for any reason you are not 100% in love with your purchase, we offer a 30-Day Money-Back Guarantee.

Eligibility: You may return or exchange your item within 30 days of receiving your order.
Condition: To be eligible for a return, your jewelry must be unworn, in its original condition, and in the original packaging (including any pouches or boxes).
How to Initiate a Return: Simply contact our customer care team at viigloo.us@gmail.com . Please include your order number and the reason for the return. We will provide you with a return authorization and step-by-step instructions.
Refunds: Once we receive and inspect your return, we will notify you and process your refund to your original method of payment within 3-5 business days. (Note: Original shipping fees, if any, are non-refundable.)

1-Year Warranty

We take pride in the craftsmanship of our jewelry. That is why every piece comes with a 1-Year Warranty from the date of delivery.

What is Covered: This warranty protects against any manufacturing defects in materials or workmanship (e.g., broken clasps, loose stones caused by setting defects).
What is Not Covered: The warranty does not cover lost items, scratches or tarnishing that come with normal wear and tear, improper use or storage, or any modifications made by a third party.
Warranty Claims: If you believe your item has a manufacturing defect, please reach out to us at [Your Email Address] with a clear photo of the issue and your order number. We will gladly repair or replace the item for you.